All Babylodge products are guaranteed against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Products are covered under our warranty policy only for the normal, intended use of the product.

Babylodge warranty policy excludes any defects and/or damages resulting from:

  • Accidents
  • Negligence
  • Misuse and/or abnormal use
  • Modifications and/or alterations
  • Commercial use of the product

If you need assistance under our warranty policy, please contact us at [email protected]. Be sure to provide your order number, the products for which you require assistance and photos or videos of the damage/defect.

Depending on the nature of the damage or defect, resolutions could include replacement part(s) or replacing the item.

Returns and Exchanges

You have 30 days following the delivery date of your package to report a damaged or defective product received, including but not limited to products damaged during delivery. Be sure to document the package damages when received.

You can return/exchange your item up to 30 days after the delivery date of your order.

Exceptions apply, some items can’t be returned and/or refunded.

Make sure your item meets all our return/exchange conditions: 

  • In perfect, unused and resalable condition
  • Was never assembled
  • In its original packaging, packaging must be in perfect condition
  • Includes all original parts
  • Returned within the given time frame

Return/Exchange rules and instructions:

  • we reserve the right to accept or refuse the return/exchange if the item does not comply with our return and exchange conditions. In case an item is refused, it will be returned to you at your expense
  • You must arrange, and cover all costs, for the shipping of your original item back.
  • We will arrange, and cover costs, for the shipping of your new/exchanged item.
  • Only one exchange per item is allowed.
  • A restocking fee of 5% will be deducted from the refund amount.

If you need assistance under our return and exchange policy, please contact us at [email protected] Be sure to provide your order number or proof purchase, and what product(s) you would like to return/exchange.