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CONTACTS US

Any doubts or questions?

If you wish to receive more information, get in touch with us by choosing among the following options:

If you would like to become one of our resellers, please e-mail us at [email protected].

In the meantime, we recommend to have a look at our FAQs here below. The answer to your question might already be here. 😉

Frequently Asked Questions (FAQ)

⭐️ PRODUCTS

What is the optimal age range for Babylodge® products?

From : With the use of Giro baby nest, Babylodge® toddler beds are suitable for newborns. Without the use of Giro baby nest, they are recommended from crawling age, so when babies start moving autonomously in the surrounding environment.

Up to: Babylodge® Montessori floor beds are suitable for all kids up to about 6 years (depending on the child’s height). With extension kit, they can be used up to 10-11 years of age.

Is the mattress included?

No, the mattress is not included. We recommend pairing Babylodge® beds with our FIOCCO mattress. The mattress-base is included with each bed.

What are the dimensions of the bed sheets?

The ideal bed sheets for FIOCCO mattress feature 31 ¹/₂ x 51 ³/₁₆ in (80×130 cm) dimensions (bottom sheet dimensions). Due to FIOCCO‘s natural softness compared to industrial mattresses, bed linens measuring 27 ⁹/₁₆ – 55 ¹/₈ (70×140 cm) (bottom sheet dimensions) are also suitable. We recommend our LIEVE bed linens set to pair with your Babylodge® mattress.

What mattresses are compatibile with the floor beds?

We highly recommend to choose FIOCCO, the pure virgin wool / raw cotton mattress designed on purpose to complete Babylodge® bed range. FIOCCO is available in two variants: standard (31 ¹/₂ x 51 ³/₁₆ in – 80×130 cm) or XL (80 x 160 cm, in case of beds lengthened with extension kit). All 31 ¹/₂ x 52 in (80 x 130 cm) mattresses are anyways suitable (or 31 ¹/₂ x 63 in – 80 x 160 cm in case of usage with extension kit).

What are the dimensions of the mattress-base?

The mattress-base measures 31 ¹/₂ x 51 ³/₁₆ in (80×130 cm).

How is the mattress-base made?

Slightly elevated from the floor thanks to five solid wood transversal reinforcements and external framework, the mattress-base is made of a beech plywood board. The board mattress-base (purposely not made of slats) ensures constant, and homogeneous support to the body, becoming the ideal backing for our FIOCCO mattress.

Designed as a modular element, it can be easily inserted/removed without any assembly/disassembly operations. This feature allows to:
– when the kid will grown up, use the bed structure for a different purpose  (i.e. play area, soccer goal, book alcove or design object), and turn the mattress-base into a wallboard;
– easily clean the floor under the bed (unlike with a slats type design).

Are the products suitable for non-wooden floors?

Yes. Besides ensuring ventilation, the mattress-base grants the correct thermal insulation. This is why Babylodge® floor beds can be put also on ceramics, marble, resin or surfaces other than wood.

Are there any contraindications with underfloor heating?

No, not at all. Babylodge® beds can be placed on any kind of floor, no matter the type of heating or conditioning.

Are cushions and accessories are included?

No, accessories and furnishing complements showed in our photo-gallery are intended to show the endless customization possibilities of Babylodge® products.

In which colors are the beds available?

No color variant is available. To enhance the raw material, our beds are made of evaporated solid beech wood only, with no paint or varnish added. As a consequence our beds come with original wood natural color.

Is it hard to assemble the beds? How long does it take?

Assembling Babylodge® floor beds is quick and easy. All models have been designed to be assembled by anyone in less than 5 minutes, with the aid of a common screwdriver.

Is it hard to assemble the extension kit? How long does it take?

Our extension kit are made of two types of elements: the crossbars’ extension and the mattress-base extension. The first ones can be mounted by inserting the connector into one end of the crossbars and screwing tight till end of stroke (no tool is needed). After having lenghtened all crossbars, you will need to (re)assembly the bed, insert the original mattress-base and, next to it, the base extension. The whole process can be completed in no more than 5 minutes.

Is it possible to request tailor made products?

No. We do not realize tailor made products.

? ORDERS AND PAYMENTS

What payments methods are accepted?

We accept PayPal and all major credit cards.

Is it safe to pay online?

Yes, absolutely. Babylodge® website uses SSL protocol and the payment platforms are compliant with the most severe security requirements foreseen by law.

Are there any service charges on payments?

No. There are no additional charges on payments.

What happens after completing the order form?

If the payment has been successfully processed, you will receive an order confirmation at the e-mail address provided and your order will be immediately processed. When your products will be shipped, you will receive an e-mail with all tracking details and the estimated delivery date, so that you can be ready to receive your products.

What is the return policy?

Babylodge® return policy  detailed in our Sales Terms.

Any benefits or discounts for purchasing groups?

Yes, we have a dedicated program for that. Please e-mail us at [email protected] with the details of your request to receive more information.

? SHIPMENT

How long does it take to receive the order?

Due to the artisan nature of manufacturing, starting from order confirmation (successfully completed payment) it might take up to four weeks. In most cases, orders are delivered with large advance.

How much does the shipment cost?

All deliveries are made through UPS Ground shipping, unless requested otherwise. The cost of each shipment depends on type and size of purchased products. Shipping costs are calculated at check-out.

What to do in case of apparently tampered or damaged packaging?

Should the courier bring you a damaged packaging, we recommend to highlight it on the delivery receipt and immediately contact the courier.